RETURNS/EXCHANGES/COMPLAINTS

In case your order by any chance doesn't meet your expectations, you can count on us! We do not want to disappoint you, that is why we prepared a back track for you to be able to return your order and exchange it for something you find satisfying.

RETURNS & EXCHANGES
Fill in the complaint form online within three days of receiving the package, and send it to us. 
Then send the unused product back to us, and we will offer you two options: exchanging your order 
for something else or your money back.

COMPLAINTS
We consider every complaint within 14 days of receipt.

If you are registered:
Fill in the complaint form online and send it to us.

If you are not registered:
Write to us about anything you are not happy with at: reklamacje@lovenue.pl  
After receiving an answer from our team, you can send the products back to us :

LOVENUE
Marii Skłodowskiej-Curie 32
05-420 JÓZEFÓW
POLAND

Even though these situations might happen we truly hope you will give us another chance.

 

prosto z serca <3
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